Built for the calls a gym actually gets. Trial bookings, cancellations, class times, after-hours injury questions, and the people checking if you're still open. Picks up in under a second, every time.
Pulls your live trial schedule, captures the prospect's name, phone, and email, and books them into the next open slot. You see the new lead before they hang up.
Confirms the request, captures the reason, follows your cancellation policy (30-day notice, freeze first, whatever you set), and routes the request to you for sign-off. No awkward retention pressure on the call.
Reads your schedule out loud. Knows the instructor's name. Tells them if it's full. Offers to add them to the waitlist if it is.
Answers from your equipment list. Same for racks, sleds, machines, sauna, showers, parking, kid care. The boring questions that still need an answer.
Checks your hours and any temporary closures you've noted. Tells them when you open or close next. Saves the drive for the people you actually want walking in.
Recognizes a freeze request, confirms it gently, captures the dates and the reason, and queues it for you to approve. Never gives medical advice. Always says "talk to a doctor first."
The first gym on the platform is Fitness on Main Street in Farmingdale, NY. The owner picks up the calls she wants. The AI handles everything else.
Picks up in under a second. Try a trial-class question, a class-time question, or a cancellation.
Or hear a 9-second clip first:
Yes, and that's intentional. The very first thing it says is "Hi, thanks for calling [your gym]. I'm an AI virtual assistant, and this call is being recorded for quality purposes. How can I help?" Members appreciate the honesty, and it keeps you on the right side of every state's recording-disclosure law. The voice itself is calm, neutral, and easy to understand on a phone.
If a caller mentions an injury, an accident on the premises, or anything that sounds urgent, the AI tells them to hang up and call 911 first, then routes the call to you. It will not try to triage a medical situation. For lockouts, alarm calls, or after-hours building issues, you set the rule (route to you, route to a number, take a message) and the AI follows it.
Not directly today. The AI captures the booking or the cancellation request, sends it to your inbox or text in real time, and you punch it into your software in 30 seconds. Direct write-in to the major gym platforms is on the roadmap. We do this on purpose right now, software integrations break and break trust. Captured leads in your inbox don't.
It captures everything you need to put a trial on the books: name, phone, email, the class they want, and what time. That arrives in your inbox or as a text the moment the call ends. If you use Google Calendar or a public Cal.com link for trials, we can wire it to drop the booking straight in. For Mindbody/Glofox/Wodify trials, you confirm the slot in your platform after you see the lead, takes about 30 seconds.
Two things. First, you tell us, and we fix the answer in the AI's knowledge base usually the same day. Second, every call is recorded and transcribed, so you can listen to the bad call yourself and decide what should have happened. There is no contract. If it's not working, you cancel.