Privacy Policy

Who We Are

MainSt AI LLC ("MainSt.", "we", "us", "our") operates an AI-powered receptionist service for local businesses. This privacy policy explains how we collect, use, and protect information when you interact with our service.

Information We Collect

When you call a business that uses MainSt., our AI receptionist may collect: your name, phone number, the reason for your call, and any other information you voluntarily share during the conversation. We also collect call metadata such as call duration, timestamp, and the phone number you called from.

How We Use Your Information

We use the information collected to: provide the receptionist service to the business you called, send you follow-up text messages related to your inquiry (with your consent), notify the business owner of your call, and improve our AI service quality.

Text Messages

If you provide your phone number during a call, you may receive a follow-up SMS related to your inquiry. You can opt out of text messages at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies.

Information Sharing

We share your information only with: the business you called (they are our client and the reason you called), our service providers (Twilio for phone/SMS, Groq for AI processing), and as required by law. We do not sell your personal information to third parties.

Data Retention

Call transcripts and lead information are retained for as long as our business client maintains their account with us, or as required by law. You may request deletion of your information by contacting us.

Security

We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure.

Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us at: privacy at getmainst.ai